Terms of service

These terms

Distrove (“Distrove”, “we”, “us”) reads your website, studies your market, recommends ways to reach customers and prepares the work for each one: research, people to contact, emails, posts and listings. You review and approve that work.

These terms are a binding agreement between you and Distrove. If you use Distrove for a company, you accept them for that company and confirm that you are allowed to.

Business use only

Distrove is for businesses and professionals. By creating an account, you confirm that you use it for your business, trade or profession and not as a consumer, and that you are at least 18.

Your account

Give accurate information and keep it up to date. Keep your password private; you are responsible for everything done in your account. Tell us at once if you think someone else has used it.

Plans, billing and renewal

Some parts of Distrove may be offered without charge, such as a preview of your plan. Everything else needs a paid plan.

Paid plans are billed monthly, in advance, in US dollars, through our payment provider Stripe. Your plan renews each month and you authorize us to charge your payment method until you cancel. Taxes are added where the law requires it.

When you change plans, the charge for the rest of the month is adjusted. We may change our prices; we will tell you by email at least 30 days before a new price applies to you.

No refunds

All payments are final and non-refundable. This includes partial months, unused allowances, plan downgrades and accounts closed for breaking these terms.

You can cancel at any time from Settings. You keep your plan until the end of the period you paid for and you are not charged again.

If you dispute a charge with your bank instead of contacting us, we may suspend your account while the dispute is open. Nothing in these terms removes a refund right that the law gives you and that cannot be waived.

Failed payments

If a payment fails, Stripe tries again for a short time and your plan stays active meanwhile. If the payment still fails, your plan ends; your workspace stays, but features that need a plan stop until you choose one again.

Allowances and fair use

Each plan includes a number of channels running at once, a number of people found each month and an allowance of AI research and writing. When you reach a limit, Distrove tells you and waits for the next month or a plan change.

Do not try to get around these limits, share an account between businesses, overload the service, copy it, resell it or reverse engineer it.

Your outreach is your responsibility

Distrove never sends an email, publishes a post or spends money without your approval. When you approve or send something, you are the sender and you are responsible for it.

Distrove is built for business-to-business outreach to work addresses. You must follow the laws and platform rules that apply to you and to the people you contact, including the US CAN-SPAM Act, Canada’s Anti-Spam Legislation (CASL), the GDPR and UK GDPR. In practice: contact people only for a reason related to their work, say who you are, use honest subject lines, include your postal address and a simple way to opt out, and stop as soon as someone asks.

Do not use Distrove for anything illegal, deceptive, hateful or harmful, to contact people who asked not to be contacted, or to send bulk unsolicited messages.

People Distrove finds for you

When you use Find people, you decide whom Distrove looks for and whether to contact them. For that information, you are responsible for having a lawful reason to use it (the “controller”), and Distrove processes it on your behalf as your service provider (the “processor”).

As your processor, Distrove uses that information only to provide the service to you, keeps it confidential and secure, uses only the providers listed in our privacy policy, helps you answer requests from the people concerned, tells you without undue delay about a breach that affects it, and deletes it when your account is deleted.

If someone asks us to remove their details, we remove them from Distrove, including from your workspace, and stop finding them for any customer.

AI work and results

Distrove uses AI. Its research, recommendations and drafts can be incomplete or wrong, so review them before you use them. Figures marked as estimates are estimates, not measurements.

We do not promise any number of customers, replies, meetings or sales.

Your content and ours

You own your content and the work Distrove prepares for you. You give us permission to host, copy and process it only to run Distrove for you. You can export your workspace from Settings at any time.

Distrove, its software and its design belong to us. If you send us ideas or feedback, we may use them without owing you anything.

Other services

Distrove relies on other services, such as AI, research, email-finding and payment providers, and on platforms you connect, such as X. Their own terms apply to their services, and they may change or stop them. We are not responsible for services we do not control.

Suspension and closing

You can stop using Distrove and ask us to delete your account at any time.

We may suspend or close an account that breaks these terms, does not pay, or puts other people, Distrove or its providers at risk, and we will tell you why when we reasonably can.

When an account is closed, you have 30 days to export your workspace. After that, we delete it.

No warranty

Distrove is provided “as is” and “as available”. To the extent the law allows, we give no warranty of any kind, including that it will be uninterrupted, error-free, fit for a particular purpose, or that its results will be accurate.

Limit of our liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, such as lost profits, revenue, business or data.

Our total liability for any claim about Distrove is limited to the greater of what you paid us in the 12 months before the claim and 100 US dollars.

Your responsibility to us

You will defend and compensate Distrove against claims, fines and costs, including reasonable legal fees, that come from your content, your outreach, your use of the people Distrove finds, or your breach of these terms or of the law.

Law and disputes

These terms are governed by the laws of the province of Québec and the federal laws of Canada that apply there. Any dispute goes before the courts of Québec, Canada, unless the law where you are says otherwise and cannot be set aside.

Changes to these terms

We may update these terms. If a change matters, we will tell you by email or in Distrove at least 15 days before it applies. If you keep using Distrove after that, the new terms apply; if you do not agree, you can cancel.

Language

These terms exist in French and in English. Ces conditions sont offertes en français et en anglais.

The rest

These terms and our privacy policy are the whole agreement between you and Distrove. If a part is found invalid, the rest still applies. Not enforcing a part is not giving it up. You may not transfer your account without our agreement; we may transfer these terms if Distrove is sold or reorganized. Neither side is responsible for delays caused by events beyond its reasonable control.